Privacy policy

How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You
Information that you directly submit to us through our Services may include:

1.Basic contact details including your name, address, phone number, and email.
2.Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
3.Account information including your username, password, and security questions.
4.Shopping information including the items you view, put in your cart, or add to your wishlist.
5.Customer support information, including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

How We Use Your Personal Information
1.Providing Products and Services: We use your personal information to provide you with the Services, including processing your payments, fulfilling your orders, sending notifications related to your account or purchases, creating and managing your account, arranging for shipping, facilitating returns and exchanges, and enabling you to post reviews.
2.Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and showing you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
3.Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. If you believe your account has been compromised, please contact us immediately.
4.Communicating with You: We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests to be responsive to you, provide effective services, and maintain our business relationship with you.

Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." The length of time we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce contracts.

Your Rights and Choices
Depending on where you live, you may have some or all of the following rights in relation to your personal information:

Right to Access / Know: Request access to personal information that we hold about you.
Right to Delete: Request that we delete personal information we maintain about you.
Right to Correct: Request that we correct inaccurate personal information we maintain about you.
Right of Portability: Request a copy of the personal information we hold about you.
You may exercise any of these rights by contacting us using the details provided below. We may need to collect information from you to verify your identity before providing a substantive response to the request. We will respond to your request in a timely manner as required under applicable law.

Complaints
If you have complaints about how we process your personal information, please contact us. If you are not satisfied with our response, you may have the right to lodge your complaint with your local data protection authority.

Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at customersupport@tmattress.vip